Preserving the Human Touch in Insurance Claims Transformations

We are all in an ever changing industry and field.  As technologies continue to impact claims process and how we do our work, claims professionals will adapt. 

The following linked article was recently released by Deloitee Insights.  It speaks to this and includes discussion with several executive level claims leaders.  Shorter versions will also be published in the CPCU Insights magazine as well as Claims360.

Mark Leifker

Manager, Claims Quality Assurance

Urbandale, Iowa